FAQ

This page contains most frequently asked questions about studio services, our warranty and help answers to this questions. If you haven't found necessary information do not hesitate to send us request and we will provide you with required answers.

If you apply to 2voiceover.com ordering a voiceover service you receive from 1 to 3 takes, the said intonation observed.
The cost of this service covers:

    1. Recording the script by the chosen voice-talent.
    2. Sending to the customer the whole session of voice-over.

    The cost of the service does not cover:
    1. Cleaning the voice-over file, editing, splitting into files.
    2. Dynamic or frequency processing of the file.
    3. Setting the voice-over file according to time codes.
    4. Fitting file to the exact time frames.
    5. Combining file with background music and other studio services.
Quality assurance:
Within 5 days from the date of the order execution the studio undertakes to provide another voiceover free version in the following cases:
    A voice talent made a grammatical or stylistic mistake.
    The style of the voiceover contradicts the initially ordered one.
    The order is performed unsatisfactorily though the stylistics is preserved.
    The timing has not been observed.*
    The file contains technical defects.
    * Timing is roughly calculated proceeding from the formula: 2 words = 1 second. The timing ignoring this formula cannot be guaranteed.
Customer’s mistakes causing re-pay:
The customer is responsible for correct formulation of the job. Otherwise the studio has the right to charge for re-payment: from 50% to 100% of the initial cost.
Re-payment is made in the following cases:
    the text to be voiced has been changed;
    there have been mistakes (grammatical, stylistic or punctuation) in the text to be voiced;
    the order has not contained references to the transcription of foreign words, proper names, terms, numerals, other controversial points;
    the ordered stylistics has appeared inappropriate which requires another stylistics of voiceover;
    some additional jobs are required.

“Voice-overs for video” order includes only the following services:
1. Recording the script by the chosen voice talent
2. Sending to the customer the whole set of records.

You can order the following jobs (additional fees apply):
1. Cleaning the voice file, editing, cutting files.
2. Dynamic or frequency processing of the file.
3. Setting the voice-over file according to time codes.
4. Combining voice-over file with background music
5. Combining the audio track with the video.

Quality assurance
Within 5 days from the date of the order execution the studio undertakes to provide another voiceover free version in the following cases:
A voice talent made a grammatical or stylistic mistake.
The style of the voiceover contradicts the ordered one.
The order is performed unsatisfactorily though the stylistics is preserved.
The timing has not been observed.*
The file contains technical defects.
* Timing is roughly calculated proceeding from the formula: 2 words = 1 second. The timing ignoring this formula cannot be guaranteed.

Customer’s mistakes causing re-pay:
The customer is responsible for correct formulation of the job.
Otherwise the studio has the right to charge for re-payment: from 50% to 100% of the initial cost.

Re-payment is made in the following cases:
the text to be voiced has been changed;
there have been mistakes (grammatical, stylistic or punctuation) in the text to be voiced;
the order has not contained references to the transcription of foreign words, proper names, terms, numerals, other controversial points;
the ordered stylistics has appeared inappropriate which requires another stylistics of voiceover;
some additional jobs are required.

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