On-hold messages – expectations and reality

On-hold messages – expectations and reality On-hold messages – expectations and reality

On receiving a finished file with a onhold message recorded by
professional voice talents at a professional studio some customers feel disappointed and make complaints which cannot be met at present. In future there may appear higher standards of telephone communications. But now I would like to draw your attention to the following.
On the website all demo samples are high quality – 44000 kHz. Phone prompts messages are sent to customers in two formats: full quality and telephone quality. The telephone format is to some extent lower than the original as all IP-telephony codecs result in “compression with certain losses”. The final characteristics differ in parameters and on the whole the sound quality is lower than in computer.
You make a on-hold prompt not for a computer but for a phone. The telephone line bandwidth is smaller and it cannot but affect the sound quality. But what can you do about the bandwidth which is the same for everybody, even for your President?
While listening to your phone operator’s answer phone, you could hardly pay attention to the sound quality but the voice talent’s job is done perfectly.
Just as 11000 kHz make a smaller amount than 44000 kHz, in the same way the sound quality is lower. But can you imagine how unlucky are those with the 6000 kHz bandwidth?

All articles by theme: on-hold messages

Want to know how much do our studio services cost?

Fill out the short form of Personal request - it takes less than a minute. And our manager will make a quotation for your order and will contact you within an hour.

Personal request

Why choose us?

  • Quality

    Sound production for us is a king of religion in which aspiration for perfection gives ability to constant growing and competes with thousands of happy customers all around the world.

  • Quick turnaround

    24/7. And only this way we work. Requests are accepted 24 hours per pay and 7 days per week. Project coordinators will answer your request on the shortest possible time.

  • Flexible prices

    Due to the great amount of voice-talents in 97% of cases we can accept the clients budget and work withing it's limits.

  • Overall service

    We pursue not only the goal of one hundred percent client satisfaction but more - to establish friend-like relationship. Take a look at our testimonies!

You are ready to order,

Feel free to use our advanced script on-lineorder form and expect to receive the answer from project coordinator is shortest possible tirms.