On-hold messages - appropriateness of economy
Can you imagine a situation when you phone a company and hear the
on-hold message speaking in your voice? “Welcome to such-and-such
taxi-service! Wait for the answer”, my own recorded voice-over says to me. Well, I
am waiting and thinking over the situation which seems quite real for
people who work as voice talents. People of other professions are
unlikely to hear their own voices unless their boss wants to save
money and record an amateur narrator.
By the way, it happens so often that one is more surprised by the
voice greeting low quality than by the rubbish one is listening to.
Sometimes I feel awkward phoning a respectable company and hearing the
voice of its worker who tries so hard to speak correctly. And
immediately I imagine a girl (because usually it is a girl) with
unbent legs and arms, unblinking eyes and hardly opened mouth. Words
are forcing their way through the teeth and emotions stay at zero. Is
it the way your on-hold greeting message should sound?
Well, there is no accounting for taste but still it is better not to
scandalize customers with your vision of what is a proper on-hold mesages.
